In 2017, several Co-Creative Workshops were facilitated by Coordination and Support Action (CSA), User Engagement for Large Scale Pilot Projects in the Internet of Things (U4IoT). During the IoT Week in Geneva, two workshops of four hours were held. These workshops provided the IoT-LSPs present with a hands-on introduction on Multi-Stakeholder Co-Creative Workshops. During the Open Living Lab Days (OLLD), two additional workshops, a World Café session with representatives from four IoT-LSPs and a Co-Creative Workshop focusing on Stakeholder profiles to support IoT-LSP SynchroniCity were also held. A summary of these workshops can be found below. A full description of the IoT week workshops can be found here, and more information on the workshops that were held during the OLLD can be found in the OLLD Debrief on the ENoLL ISSUU account.
IoT Week 2017 in Geneva – Hands on Introduction
The first workshop held on June 6th during the IoT Week 2017 in Geneva was centred around the topics of Smart Cities and Smart Health. Enabled by the Co-Creative Toolkit, the attendees of the workshop experienced a co-creative cycle of four phases. In these phases, they co-analysed, co-designed, co-evaluated and co-implemented two solutions informing the future design and development phases of the IoT-LSP projects SynchroniCity and ActivAge. For the topic of Smart Cities, a solution for the following design challenge was co-created: “How can delivery systems of small packages be optimised in order to reduce traffic and pollution in the city centre during rush hours?”. Simultaneously the Smart Health group co-created a service based on smart locks granting caregivers access to the homes of the elderly at predetermined times of day or in the case of an emergency.
The second workshop held on June 8th 2017 was centred around the topics of Smart Entertainment and Smart Agriculture, informing the future design and development phases of the IoT-LSP projects MONICA and IoF2020. For the topic of Smart Entertainment, a solution for the following design challenge was co-created: “How to create a safe environment on festivals organised in the city centre by means of IoT”. Simultaneously, the Smart Agriculture group co-created a peer-to-peer supermarket platform enabling consumers to review high-end products from local farmers and recommend products to their peers. Both workshops were closed with a discussion exploring the possibilities on how U4IoT could support these two IoT-LSPs to implement the Co-Creative Workshop Method within their projects and provide IoT-LSP partners with training to autonomously organise and facilitate Co-Creative Workshops.
Open Living Lab Days 2017 in Krakow – World Café and Stakeholder Profiles
On August 31st 2017, a World Café session was held to enable IoT-LSPs to exchange information on the topic of end-user engagement. Moreover, it provided an opportunity to gather relevant insights into the context of the different IoT-LSPs. The insights from the SynchroniCity table, one of the four IoT-LSP tables, were gathered and utilised to introduce the workshop on Stakeholder Profiles held on September 1st 2017. It also informed the use cases that were created during this same workshop.
In the workshop “Smart City Ecosystem Innovation by means of Stakeholder Profiles & Business Model Canvasses”, concise training on Stakeholder Profiles was provided. The Stakeholder Templates of the Co-Creative Workshop Method were utilised to explore Smart City solutions from a stakeholder and end-user perspective. The stakeholder profiles were co-created in four phases: Co-analysis, Co-design, Co-evaluation and Co-implementation phases. In these phases, the profiles were generated and role-played by the participants of the workshop. Based on the generated profiles, empathy was engendered in order to enable SynchroniCity partners to identify with the needs of the respective stakeholders and end-users of the solutions to create business models informing a Smart City IoT Ecosystem.
Insights generated during the workshop were beneficial for IoT-LSP partners from the SynchroniCity project as well as the city representatives of Eindhoven that attended the workshop. Two relevant use cases were developed. The question the first use case addressed was: “Can smart solutions get students save to their destinations?”. In the second use case, the question was: “Can IoT/big data be used to make the city centre more accessible?”. One of the use cases turned out to also be relevant in the context of other cities, providing a great opportunity to be used in Smart City Ecosystem development.
This work was undertaken in the context of the U4IoT project – User Engagement for Large Scale Pilots in the Internet of Things (www.u4iot.eu). The research leading to these results has received funding from the European Commission’s H2020-ICT-2016-2017 Programme under grant agreement n° 732078.