June 6th & 7th 2018
During the IoT Week 2018 in Bilbao, two U4IoT workshops were prepared and facilitated. Both workshops targeted the IoT Large-Scale Pilot (IoT-LSP) projects, who participated in the workshops, alongside other attendees of the IoT Week.
During this workshop nine participants were brought together, in order to discuss, validate and extend identified issues; and at the same time to discover other issues related to IoT implementations that we are not yet aware of. Moreover, the main barriers and/or enablers for end-users to adopt and use those IoT solutions in each of the five domains were discussed in greater detail.
Figure 1 – Presentation, result of the third step, table discussion
A three-step process was followed to first, brainstorm about potential adoption barriers. Second, discuss and categorise the identified barriers and third, assess potential ways to tackle the barriers.
The aims of the workshop were to:
- identify and discuss end-users adoption barriers related to IoT implementations,
- map potential enablers for adoption,
- foster discussion and knowledge sharing between the IoT-LSPs,
- connect to other domain experts outside of the IoT-LSP Programme.
The discussion that was facilitated by the stepwise approach was lively, and interesting insights were shared and learned. The U4IoT project will use this data as a starting point for the work on adoption barriers in the coming year.
2. End-User Engagement Tools & Support Services for LSP projects
Morning of June 7th 2018 –
Nathalie Stembert (SD), Katariina Malmberg (ENoLL), Cesco Reale (AS) Jonas Breuer (imec) and Abdolrasoul Habibipour (LTU)
The aim of this second workshop held during the IoT Week in Bilbao was to introduce the U4IoT online and offline end-user engagement methods & tools, and to provide a general idea on how to apply them in an IoT-LSP project. The workshop was attended by ten participants (including IoT-LSPs’ representatives and other IoT experts).
After introducing the U4IoT project, the workshop set off by exchanging end-user engagement experiences amongst the participant tables. First, participants wrote the name of the end-user engagement tools or methods they applied on post-its and stuck them on a flip-over sheet. Second, they exchanged their experiences and created a mind map around the post-its, mapping what went well and what could be done better. Third, they discussed and described the actions they undertook or would advise to others to improve the use of these end-user engagement tools & methods in IoT-LSP projects.
Figure 2 – Presentation, workshop groups, results and showcase.
The results of each of the tables were exchanged and the actions to improve the application of end-user engagement tools & methods in IoT-LSP projects were discussed. The U4IoT experts present fostered the discussion and provided advice for each of the situations discussed.
After the discussion the U4IoT tools (End-User Engagement Toolkit, Crowdsourcing and Survey Tools, Co-Creative Workshops, Privacy Guidelines & Game and IoT Business Ecosystem Mapping) and the support services (Interactive Flow-Diagram, Expert Pool, e-Courses) on the U4IoT website, were presented and explained.
The last half-hour of the workshop had a more open character with a focus on the questions of the participants. The presented U4IoT end-user engagement tools & methods were showcased, accompanied by the relevant expert to provide an example on the use of the method or tool and to answer possible questions.
The workshop was open to everyone interested in the field and its participants gained insight in the U4IoT end-user engagement tools and support services for the LSP projects in the IoT-LSP programme. U4IoT experts were enabled to learn more about the end-user engagement experiences of the IoT-LSPs. Findings will amongst others be implemented in customised end-user engagement action plans for each of the five IoT-LSPs.
Next to the workshops held during the IoT Week 2018 in Bilbao, U4IoT conducted interviews with representatives of each IoT-LSP project. Both the workshop and interview results are used to evaluate and further optimise the U4IoT tools and support services.
This work was undertaken in the context of the U4IoT project – User Engagement for Large Scale Pilots in the Internet of Things (www.u4iot.eu). The research leading to these results has received funding from the European Commission’s H2020-ICT-2016-2017 Programme under grant agreement n° 732078.