Category Archives: U4IoT

OLLD18 Workshop – Optimising the Learning Curve

Morning of August 23rd 2018

Nathalie Stembert (SD), Katariina Malmberg (ENoLL), Abdolrasoul Habibipour (LTU) and Cesco Reale (AS)

The U4IoT workshop – “Optimising the Learning Curve: implementing end-user engagement tools in IoT large-scale pilots”, was held on the 23rd of August 2018 during the Open Living Lab days 2018 in Geneva, supported by the partners ENoLL, Stembert Design, LTU and AS. All Large Scale Pilot (LSP) end-user engagement leads contributed to the workshop preparation by providing input for the workshop cases. The workshop was attended by representatives from SynchroniCity, MONICA and ActivAge.

Since 2010, the Open Living Lab Days (OLLD) has become the annual gathering of the global Living Lab community. A space for public officials, companies, entrepreneurs, academics and innovators to connect and work together: To create new products and services, to set the basis for debate and exploration of theories, and to discuss and process policy recommendations within the practical elements of open and user-driven innovation. Through interactive panel discussions, hands-on workshops with leading experts and site visits to our local partners, OLLD offers an exclusive networking and knowledge sharing experience – From the OLLD website.

In short, the OLLD provide a great platform to get in touch with end-user engagement experts and exchange knowledge on the topic. The workshop exercises presented to these experts were based on the cases from the LSPs. The majority of the LSP projects are now halfway, nevertheless implementation of the tools, methods and recommendations can be challenging. Amongst the U4IoT support services are the Privacy game, Living Lab Methodology, Co-Creative Workshop Methodology, Participatory Sustainability Models, Survey & Crowdsourcing tools, IoT Adoption Barriers and End-user Engagement Toolkit. Each of the U4IoT tools, methods and recommendations can be applied in (a) different stage(s) of the Learning Curve. Mapping the end-user engagement support services on the LSP project timelines was the main exercise of the workshop, in order to discuss how the Learning Curve of the LSPs could be optimised.

With the main objective to share experiences and gather knowledge on how to implement end-user engagement support in complex and large-scale technical projects.

  

Figure 2 – Workshop materials and SynchroniCity table.

After a short introduction of the U4IoT project and support services, the five cases based on the LSP projects in combination with the UN Sustainable Development Goals were presented. Based on the cases, smaller groups shared experiences and brainstormed about implementation of the U4IoT tools, methods and recommendations in the stages the projects are currently in. The workshop resulted in concrete recommendations applicable to the real-life situation of each of the cases, where intervening actions are needed to enhance end-user engagement. The presented recommendations also considered the optimal situation, where the project is planned from the beginning to involve users.

In this workshop the participants got to introduced to the U4IoT end-user engagement support services. They got a glimpse of large-scale technical projects and the complexity of carrying out end-user engagement activities within these projects. Based on the cases and their own experiences, they exchanged knowledge and formulated recommendations on how to establish an ideal learning curve in large-scale technical pilot projects.

The workshop resulted in some very practical insights concerning the implementation of the U4IoT support services in the second half of the European IoT-LSP projects. Besides these ready-to-adopt insights, also insights concerning an optimal implementation process were discussed. Large-scale projects are driven by a broad variety of partners, stakeholders and (end-)users, who are not only situated in a different fields of work, context and stage, but also aren’t necessarily aware of the importance of end-user engagement. Involving end-users is not a linear process: first you need a critical mass, and to share experiences in order to go for open innovation. Embedding end-user engagement activities in the project proposal is a start to successful implementation, yet in order to do this, training of the partners is required to convince them to involve end-users and to align the end-user engagement activities and outcomes. It is a long-lasting process to build the trust to involve all the partners, thus, long-term planning is needed. When the momentum is there, a sequence of end-user engagement activities can be repeated to gather insights. In this process researchers should however be aware of GDPR protocols and the ownership and value of the data gathered should be discussed in a transparent way amongst all parties involved.

During the workshop recap, per table and case, the following aspects were discussed:

SynchroniCity:

  • General feedback for the exercise:
    • Useful to receive feedback from external people with different perspective.
    • Would have needed more flexible timeline with several pieces of tool cards
    • Went further from the tools/services and started to think about the different stakeholders needed to take part in different activities
    • Good to start thinking about the process and how to redefine it
  • Starting to think about tools that haven’t yet been used in the project but that would be beneficial, e.g. privacy game
  • Transversal activities for the project: Living Lab support and Participatory sustainability model
  • Challenge: cities working in different phases, not equal level of awareness
  • Some activities were done already: IoT adoption barriers and co-creation workshops, but project is planning to explore more of these when new pilots are starting to run in February 2019
  • Starting to use survey & crowdsourcing tools for user analysis, and will use again later on in each city in each pilot.
  • Launching the solutions, will use the privacy game and to review the sustainability model

Figure 2 – Timeline created by the SynchroniCity table.

MONICA:

  • This is an idealised version of the process compared to what was actually done.
  • Suggestion to start with the survey and crowdsourcing tool and use it at the beginning, in the middle and at the end – to easily get feedback when you go along the process
  • Including the privacy guidelines at the very beginning of the project.
  • Co-creation workshop methodology at the beginning, this was done within the project.
  • In the middle suggestion to use the Living Lab support, within that considering the sustainability – at the end of the project a lot of data generated throughout the project, considering what is going to happen with that.
  • Adoption barriers nearer the end, as you need to know what you’re asking people to adopt
  • Extra things to be developed in the project: app for attendees of music festival, as a way of getting feedback focused on info about the end-users.
  • Project will have hackathons – project is expecting as a result of these hackathons development of attendee apps.
  • Usage of all tools? Didn’t use privacy guidelines/game, as with this project the idea is not to get personal data, however do have ethics involved.

Figure 3 – Timeline created by the MONICA table.

ActivAge:

  • Discussion needed especially around data, evaluating if it can be gathered, if it can be stored, for how long etc.
  • To go into dialogue with the stakeholders: end-users, general public, public sector etc.
  • Should start thinking about selling the data from the very beginning – sustainability and business models. However, considerations needed: users need to be aware, thinking what kind of users are involved, in which format of the data (raw data vs. analysed information based on the data).
  • Careful consideration of the user group.
  • Researchers need to know better the GDPR and what it means – therefore focus on the privacy game with this exercise. Technicians and end-users playing together the game will create trust.
  • Another consideration for the usage of data, after project offering it for free, but not selling – for the benefit of the society.
  • Comment from PhD student studying the value of personal data: no clear methodology for the valorisation of data, it’s unclear how companies valorise the data, and what value data has to whom. Suggestion to look into value assessment of the data and to consult the stakeholders, especially in the project that is relying on collecting a lot of data from end-users.
  • Sharing – people are open for it, of course considering the type of data. Another consideration with the GDPR, it sometimes is in contradiction with the national laws, e.g. concerning health data.

Figure 4 – Timeline created by the ActivAge table.

IoF2020:

  • Discussion in the group about the pre-defined end-users: food-processing industry & farmers, but also a lot of other stakeholders need to be included: academia, public sector & especially the customers from the very beginning to define the business model.
  • Involving end-users is not a linear process: first you need a critical mass of end-users and farmers, and to share experiences to go for open innovation.
  • Agriculture is a traditional sector, need to start with training and convincing people to involve the end-users. After these first phases you ongoingly have always the same training loops with more advanced modules and with national/international mentors, so that you can improve the different development stages. And then you can integrate all the pre-defined tools and methodologies step-by-step.
  • It is a long-lasting process to build the trust to involve all the partners, and to avoid competition, thus, long-term planning is needed before the implementation.
  • Case example from Austria: have an ongoing process, in the farming school system, to have an open innovation process from the beginning, so that everyone is involved. Have built a system with different stages of Living Labs in the process: Living Lab itself, then a policy learning lab, where stakeholders are integrated in a short version of LL methodology, informing them about the activities, IoT platform etc., and finally the last stage.
  • Biggest challenge is to define the end-users and how to integrate them. When they’re on board, it’s easy to take them through all the different tools and methodologies, but the first stage is the most difficult one.

Figure 5 – Timeline created by the IoF2020 table.

Based on the insights gathered in the workshop, U4IoT is drafting support plans for the LSP projects, including recommendations on how to implement the tools and support services in the second half of the pilots. The uptake of the support recommendations will be monitored and evaluated. The conclusions of this study will be used to inform future project proposals, on how to structurally implement end-user engagement from the beginning on in large-scale technical projects. The U4IoT tools and support services continue to be developed, and the publicly available online service package will be completed with the upcoming privacy game and e-courses on privacy, participatory sustainability models and meetups.

U4IoT Workshops – IoT week Bilbao 2018

June 6th & 7th 2018

During the IoT Week 2018 in Bilbao, two U4IoT workshops were prepared and facilitated. Both workshops targeted the IoT Large-Scale Pilot (IoT-LSP) projects, who participated in the workshops, alongside other attendees of the IoT Week.

1. IoT Adoption Barriers – which, why and how?
Afternoon of June 6th 2018 –
Jonas Breuer (imec), Abdolrasoul Habibipour & Anna Ståhlbröst (LTU), Ines Vaittinen (ENoLL)

During this workshop nine participants were brought together, in order to discuss, validate and extend identified issues; and at the same time to discover other issues related to IoT implementations that we are not yet aware of. Moreover, the main barriers and/or enablers for end-users to adopt and use those IoT solutions in each of the five domains were discussed in greater detail.

Figure 1 – Presentation, result of the third step, table discussion

A three-step process was followed to first, brainstorm about potential adoption barriers. Second, discuss and categorise the identified barriers and third, assess potential ways to tackle the barriers.

The aims of the workshop were to:

    • identify and discuss end-users adoption barriers related to IoT implementations,
    • map potential enablers for adoption,
    • foster discussion and knowledge sharing between the IoT-LSPs,
    • connect to other domain experts outside of the IoT-LSP Programme.  

The discussion that was facilitated by the stepwise methodology was lively, and interesting insights were shared and learned. The U4IoT project will use this data as a starting point for the work on adoption barriers in the coming year. 

2. End-User Engagement Tools & Support Services for LSP projects
Morning of June 7th 2018 –
Nathalie Stembert (SD), Katariina Malmberg (ENoLL), Cesco Reale (AS) Jonas Breuer (imec) and Abdolrasoul Habibipour (LTU)

The aim of this second workshop held during the IoT Week in Bilbao was to introduce the U4IoT online and offline end-user engagement methods & tools, and to provide a general idea on how to apply them in an IoT-LSP project. The workshop was attended by ten participants (including IoT-LSPs’ representatives and other IoT experts).

After introducing the U4IoT project, the workshop set off by exchanging end-user engagement experiences amongst the participant tables. First, participants wrote the name of the end-user engagement tools or methods they applied on post-its and stuck them on a flip-over sheet. Second, they exchanged their experiences and created a mind map around the post-its, mapping what went well and what could be done better. Third, they discussed and described the actions they undertook or would advise to others to improve the use of these end-user engagement tools & methods in IoT-LSP projects.

Figure 2 – Presentation, workshop groups, results and showcase.

The results of each of the tables were exchanged and the actions to improve the application of end-user engagement tools & methods in IoT-LSP projects were discussed. The U4IoT experts present fostered the discussion and provided advice for each of the situations discussed.

After the discussion the U4IoT tools (End-User Engagement Toolkit, Crowdsourcing and Survey Tools, Co-Creative Workshops, Privacy Guidelines & Game and IoT Business Ecosystem Mapping) and the support services (Interactive Flow-Diagram, Expert Pool, e-Courses) on the U4IoT website, were presented and explained.

The last half-hour of the workshop had a more open character with a focus on the questions of the participants. The presented U4IoT end-user engagement tools & methods were showcased, accompanied by the relevant expert to provide an example on the use of the method or tool and to answer possible questions.

The workshop was open to everyone interested in the field and its participants gained insight in the U4IoT end-user engagement tools and support services for the LSP projects in the IoT-LSP programme. U4IoT experts were enabled to learn more about the end-user engagement experiences of the IoT-LSPs. Findings will amongst others be implemented in customised end-user engagement action plans for each of the five IoT-LSPs. 

Besides the workshops held during the IoT Week 2018 in Bilbao, U4IoT conducted interviews with representatives of each IoT-LSP project. Both the workshop and interview results are used to evaluate and further optimise the U4IoT tools and support services.

SynchroniCity Smart City Workshop Carouge 2018

May 22nd-24th 2018

In collaboration with SynchroniCity, the Smart City of Carouge and the University of Geneva, U4IoT organised a three-day (May 22nd-25th 2018) Smart City Workshop in Carouge, Switzerland. The objective of the event was to educate the participants and provide them with tools and methods to create services together with citizens. The challenges presented by the City of Carouge, a consortium partner of SynchroniCity and leading one of the reference zones in the project, were taken as a starting point to explain and demonstrate the possibilities offered by end-user engagement tools and methods.

During this event several U4IoT partners prepared and facilitated several activities. For each of the workshops, custom presentations were made and materials were translated into French, prepared and printed. Spread over the three days, a total of 30 participants attended the sessions, among which a number of SynchroniCity representatives. Underneath, each day of the event is briefly described:

1. Capacity building (Day 1)
22nd May – whole day 

On the first day of the event, participants were welcomed by Laurent Horvath (City of Carouge (SynchroniCity)). In the first session, they were introduced to the history of end-user engagement and co-creation in a Smart City context by Abdolrasoul Habibipour (LTU). As the day progressed, they learned about Case Studies and Business Validation (presented by Zsuzsanna Bodi (ENoLL)) by means of Living Labs and End-User Engagement in Business Innovation (Koen Vervoort (imec)). At the end of the day, the participants had more understanding on how engaging end-users in IoT projects can lead to more innovative ideas and can be used to create new business opportunities.

Figure 1 – Day 1 presentations (Case Studies and Business Validation and End-User Engagement in Business Innovation)

2. Capacity building (Day 2)
22nd May – whole day

In the morning of day 2, three sessions were organised. During the first session, led by Katariina Malmberg (ENoLL), Ines Vaittinen (ENoLL) and Nathalie Stembert (SD) the End-User Engagement Toolkit and Interactive Flow-Diagram were introduced. The participants were asked to write a short project scenario, on the basis of which they were requested to answer to the questions in the Interactive Flow-Diagram. Once they had completed this exercise for each of the three phases – Explore, Experiment, Evaluate (from End-User Engagement Toolkit) – a discussion was held concerning 1) the relevance of the outcome of the results and 2) the usability of the support services.

The second session, led by Christopher Hemmens (MI), sought to present and demonstrate the U4IoT Crowdsourcing and Survey Tools. With the IoT Lab application, which can be downloaded from the Google Play Store or App Store, end-users can remotely participate in your research projects. During the workshop a tutorial of the tools was provided. This tutorial is also available as an e-course on the U4IoT website. The third session, led by Cesco Reale (AS), presented the participants with information on Gamification in relation to end-user engagement. Moreover, the Privacy Game was introduced and played together with the participants.

In the afternoon of day 2, a Co-Creative Workshop training session was led by Nathalie Stembert (SD) with the aim to provide participants with more insight into the preparation and facilitation of such a workshop. The training started with a brief introduction on co-creation and why it is useful to co-create with stakeholders and end-users. The participants were split into four groups; participants with basic and more extensive end-user engagement knowledge were mixed. Different elements from the Co-Creative Workshop method were explained and four exercises were done together with the participants. The outcome of the exercises resulted in four use-cases (one per group) including detailed Stakeholder profiles. The last activity, a brainstorming exercise, resulted in several IoT ideas that could serve as solutions for the use cases. For the first challenge around renewable energy, several ideas were generated to: manage pricing of surplus energy during peaks and dips”, ideas for the second challenge around waste management, involved “bins with sensors and smart itineraries”, just as in the first challenge also the third challenge around mobility, involved peaks in electronic car charging, and ideas were generated to “balance these peaks out by means of IoT and behavioral changes”, the last challenge on the improvement of public participation resulted in “public screens to enable participation”. The created use cases and stakeholder profiles served as a starting point for the co-creative workshop held the next day on May 24th.

Figure 2 – Day 2 sessions (U4IoT End-User Engagement Toolkit & Interactive Flow-Diagram, Privacy Game and Co-Creative Workshop training)

3. Co-creative workshops (Day 3)
24th May – whole day

On day 3, participants were brought together in the city hall of Carouge to co-create IoT solutions based on the challenges set by the City of Carouge. The challenges (road services, urban construction, mobility, water, waste, civic engagement, energy efficiency, renewable energy, etc.) that stood central during the workshop were introduced by Laurent Horvath (City of Carouge (SynchroniCity)). In groups of six people, participants continued with the three use cases and stakeholder profiles from the co-creative training that was held the day before. They were guided through the workshop steps by Nathalie Stembert (SD) and, after lunch, each group presented a theoretical concept in the form of an IoT service, interface or physical product. In the afternoon, during the second session (IoT Business Ecosystem Mapping) led by Jonas Breuer (imec) and third session (Panel Management) led by Koen Vervoort (imec), participants took the theoretical concepts developed over the day and addressed them from a business perspective and elaborated on future possibilities. During these sessions, the participants mapped the ecosystem necessary to implement and exploit these concepts.

Figure 3 – Day 3 introduction and sessions (Co-Creative Workshop, IoT Business Ecosystem Mapping and Panel Management

As a result of the three-day training and workshops, the IoT-LSP partners and Smart City representatives were introduced to different end-user engagement tools & methods and trained to apply the End-User Engagement Toolkit, Interactive Flow-Diagram and Co-Creative Workshop method. Next to that, they also received training in terms of the Crowdsourcing and Survey Tools, Privacy Game and Participatory Sustainability models. The three developed use cases and conceptual solutions were presented to the municipality of Carouge and are ready to be adopted by the SynchroniCity project. The insights gathered from the session “End-user Engagement Toolkit & Interactive Flow-Diagram training” were used by U4IoT to improve these online support services.

Some of the sessions are available to be used as training materials on the U4IoT website in the form of e-courses and webinars.

MONICA plenary 2018 – Presentation, training & workshop on U4IoT End-user Engagement Tools and Support Services

Afternoon of May 15th 2018

On May 15th 2018, U4IoT partner Kai Zhang (Martel) gave a presentation (prepared by Nathalie Stembert (SD)) on the collection of tools and support services that U4IoT has made available to the IoT Large-Scale Pilot (IoT-LSP) projects, at the plenary meeting of MONICA in Leeds. The presentation and workshop had three goals:

  1. to provide MONICA, as one of the IoT-LSPs, an overview on all available U4IoT tools and services,
  2. to discuss specific support for the MONICA Hackathons from U4IoT,
  3. offer MONICA an experience of the online U4IoT tools & support services.

In total 12 Participants have been involved in the discussion, including the Coordinator, User engagement and Dissemination Lead, as well as the representative from the Hackathons.  

Figure 1 – MONICA plenary – U4IoT Presentation

At the end of the presentation, the MONICA team has a better understanding of the available U4IoT tools and support services, and demonstrated interests in further discussion on specific support for the Hackathons.

ActivAge Plenary 2018 – Co-Creative Workshop Training

Afternoon of February 27th 2018

On February 27th 2018, a Co-Creative Workshop Methodology training was prepared and provided by U4IoT, during the ActivAge plenary in Valencia, Spain. The three hour training was customised according to the needs of the nine ActivAge deployment sites – located in Galicia, Valencia, Madrid, Region Emilia Romagna, Isère, Greece, Woquaz, Leeds and Finland.

The training was prepared and facilitated by Nathalie Stembert (SD), the role of co-facilitator was fulfilled by the ActivAge deployment site leaders as part of the training. A total of fourteen attendees participated in the training, among which the the deployments site leaders.

Figure 1 – ActivAge plenary – U4IoT Co-Creative Workshop Training

The objectives of the training were to provide ActivAge deployment site leaders with more in-depth information on how to make use of the Co-Creative Workshop Methodology and enable them to autonomously facilitate a workshop, in order to:

  1. compare and evaluate use cases (assess needs) of different deployment sites and find possible ‘gaps’ in use cases, knowledge or requirements.
  2. co-create new solutions to gain further understanding of the context and define new requirements during a second iterative cycle together with stakeholders and end-users.

At the beginning of the training, the tools and support services on the U4IoT website were introduced and upcoming U4IoT events were communicated. A general theoretical introduction to co-creation was provided, the program of the training and the first two phases (co-analysis and co-design) of the workshop were explained. After the introduction, the group was divided over two workshop tables. At each table, one participant was appointed to lead the table and was supported by means of a set with facilitation tips. The groups completed the two phases and presented their results to one another. The first group co-created a “smart door lock to enable a caregiver to open the door of the home of an elderly person in case of an emergency”. The second group co-created a “smart itinerary to create communities, understand preferences of elderly and arrange logistics, aiming to reduce loneliness amongst elderly”. After the pitches, the theory behind the last two phases of the workshop (co-evaluation and co-implementation) was explained. Finally, the training was wrapped-up with a round of questions and answers.

Results U4IoT Co-Creative Workshops 2017

In 2017, several Co-Creative Workshops were facilitated by Coordination and Support Action (CSA), User Engagement for Large Scale Pilot Projects in the Internet of Things (U4IoT). During the IoT Week in Geneva, two workshops of four hours were held. These workshops provided the IoT-LSPs present with a hands-on introduction on Multi-Stakeholder Co-Creative Workshops. During the Open Living Lab Days (OLLD), two additional workshops, a World Café session with representatives from four IoT-LSPs and a Co-Creative Workshop focusing on Stakeholder profiles to support IoT-LSP SynchroniCity were also held. A summary of these workshops can be found below. A full description of the IoT week workshops can be found here, and more information on the workshops that were held during the OLLD can be found in the OLLD Debrief on the ENoLL ISSUU account.

IoT Week 2017 in Geneva – Hands on Introduction

The first workshop held on June 6th during the IoT Week 2017 in Geneva was centred around the topics of Smart Cities and Smart Health. Enabled by the Co-Creative Toolkit, the attendees of the workshop experienced a co-creative cycle of four phases. In these phases, they co-analysed, co-designed, co-evaluated and co-implemented two solutions informing the future design and development phases of the IoT-LSP projects SynchroniCity and ActivAge. For the topic of Smart Cities, a solution for the following design challenge was co-created: “How can delivery systems of small packages be optimised in order to reduce traffic and pollution in the city centre during rush hours?”. Simultaneously the Smart Health group co-created a service based on smart locks granting caregivers access to the homes of the elderly at predetermined times of day or in the case of an emergency.

The second workshop held on June 8th 2017 was centred around the topics of Smart Entertainment and Smart Agriculture, informing the future design and development phases of the IoT-LSP projects MONICA and IoF2020. For the topic of Smart Entertainment, a solution for the following design challenge was co-created: “How to create a safe environment on festivals organised in the city centre by means of IoT”. Simultaneously, the Smart Agriculture group co-created a peer-to-peer supermarket platform enabling consumers to review high-end products from local farmers and recommend products to their peers. Both workshops were closed with a discussion exploring the possibilities on how U4IoT could support these two IoT-LSPs to implement the Co-Creative Workshop Methodology within their projects and provide IoT-LSP partners with training to autonomously organise and facilitate Co-Creative Workshops.

Open Living Lab Days 2017 in Krakow – World Café and Stakeholder Profiles

On August 31st 2017, a World Café session was held to enable IoT-LSPs to exchange information on the topic of end-user engagement. Moreover, it provided an opportunity to gather relevant insights into the context of the different IoT-LSPs. The insights from the SynchroniCity table, one of the four IoT-LSP tables, were gathered and utilised to introduce the workshop on Stakeholder Profiles held on September 1st 2017. It also informed the use cases that were created during this same workshop.

In the workshop “Smart City Ecosystem Innovation by means of Stakeholder Profiles & Business Model Canvasses”, concise training on Stakeholder Profiles was provided. The Stakeholder Templates of the Co-Creative Workshop Methodology were utilised to explore Smart City solutions from a stakeholder and end-user perspective. The stakeholder profiles were co-created in four phases: Co-analysis, Co-design, Co-evaluation and Co-implementation phases. In these phases, the profiles were generated and role-played by the participants of the workshop. Based on the generated profiles, empathy was engendered in order to enable SynchroniCity partners to identify with the needs of the respective stakeholders and end-users of the solutions to create business models informing a Smart City IoT Ecosystem.

Insights generated during the workshop were beneficial for IoT-LSP partners from the SynchroniCity project as well as the city representatives of Eindhoven that attended the workshop. Two relevant use cases were developed. The question the first use case addressed was: “Can smart solutions get students save to their destinations?”. In the second use case, the question was: “Can IoT/big data be used to make the city centre more accessible?”. One of the use cases turned out to also be relevant in the context of other cities, providing a great opportunity to be used in Smart City Ecosystem development.