May 22nd-24th 2018
In collaboration with SynchroniCity, the Smart City of Carouge and the University of Geneva, U4IoT organised a three-day (May 22nd-25th 2018) Smart City Workshop in Carouge, Switzerland. The objective of the event was to educate the participants and provide them with tools and methods to create services together with citizens. The challenges presented by the City of Carouge, a consortium partner of SynchroniCity and leading one of the reference zones in the project, were taken as a starting point to explain and demonstrate the possibilities offered by end-user engagement tools and methods.
During this event several U4IoT partners prepared and facilitated several activities. For each of the workshops, custom presentations were made and materials were translated into French, prepared and printed. Spread over the three days, a total of 30 participants attended the sessions, among which a number of SynchroniCity representatives. Underneath, each day of the event is briefly described:
1. Capacity building (Day 1)
22nd May – whole day
On the first day of the event, participants were welcomed by Laurent Horvath (City of Carouge (SynchroniCity)). In the first session, they were introduced to the history of end-user engagement and co-creation in a Smart City context by Abdolrasoul Habibipour (LTU). As the day progressed, they learned about Case Studies and Business Validation (presented by Zsuzsanna Bodi (ENoLL)) by means of Living Labs and End-User Engagement in Business Innovation (Koen Vervoort (imec)). At the end of the day, the participants had more understanding on how engaging end-users in IoT projects can lead to more innovative ideas and can be used to create new business opportunities.
Figure 1 – Day 1 presentations (Case Studies and Business Validation and End-User Engagement in Business Innovation)
2. Capacity building (Day 2)
22nd May – whole day
In the morning of day 2, three sessions were organised. During the first session, led by Katariina Malmberg (ENoLL), Ines Vaittinen (ENoLL) and Nathalie Stembert (SD) the End-User Engagement Toolkit and Interactive Flow-Diagram were introduced. The participants were asked to write a short project scenario, on the basis of which they were requested to answer to the questions in the Interactive Flow-Diagram. Once they had completed this exercise for each of the three phases – Explore, Experiment, Evaluate (from End-User Engagement Toolkit) – a discussion was held concerning 1) the relevance of the outcome of the results and 2) the usability of the support services.
The second session, led by Christopher Hemmens (MI), sought to present and demonstrate the U4IoT Crowdsourcing and Survey Tools. With the IoT Lab application, which can be downloaded from the Google Play Store or App Store, end-users can remotely participate in your research projects. During the workshop a tutorial of the tools was provided. This tutorial is also available as an e-course on the U4IoT website. The third session, led by Cesco Reale (AS), presented the participants with information on Gamification in relation to end-user engagement. Moreover, the Privacy Game was introduced and played together with the participants.
In the afternoon of day 2, a Co-Creative Workshop training session was led by Nathalie Stembert (SD) with the aim to provide participants with more insight into the preparation and facilitation of such a workshop. The training started with a brief introduction on co-creation and why it is useful to co-create with stakeholders and end-users. The participants were split into four groups; participants with basic and more extensive end-user engagement knowledge were mixed. Different elements from the Co-Creative Workshop method were explained and four exercises were done together with the participants. The outcome of the exercises resulted in four use-cases (one per group) including detailed Stakeholder profiles. The last activity, a brainstorming exercise, resulted in several IoT ideas that could serve as solutions for the use cases. For the first challenge around renewable energy, several ideas were generated to: “manage pricing of surplus energy during peaks and dips”, ideas for the second challenge around waste management, involved “bins with sensors and smart itineraries”, just as in the first challenge also the third challenge around mobility, involved peaks in electronic car charging, and ideas were generated to “balance these peaks out by means of IoT and behavioral changes”, the last challenge on the improvement of public participation resulted in “public screens to enable participation”. The created use cases and stakeholder profiles served as a starting point for the co-creative workshop held the next day on May 24th.
Figure 2 – Day 2 sessions (U4IoT End-User Engagement Toolkit & Interactive Flow-Diagram, Privacy Game and Co-Creative Workshop training)
3. Co-creative workshops (Day 3)
24th May – whole day
On day 3, participants were brought together in the city hall of Carouge to co-create IoT solutions based on the challenges set by the City of Carouge. The challenges (road services, urban construction, mobility, water, waste, civic engagement, energy efficiency, renewable energy, etc.) that stood central during the workshop were introduced by Laurent Horvath (City of Carouge (SynchroniCity)). In groups of six people, participants continued with the three use cases and stakeholder profiles from the co-creative training that was held the day before. They were guided through the workshop steps by Nathalie Stembert (SD) and, after lunch, each group presented a theoretical concept in the form of an IoT service, interface or physical product. In the afternoon, during the second session (IoT Business Ecosystem Mapping) led by Jonas Breuer (imec) and third session (Panel Management) led by Koen Vervoort (imec), participants took the theoretical concepts developed over the day and addressed them from a business perspective and elaborated on future possibilities. During these sessions, the participants mapped the ecosystem necessary to implement and exploit these concepts.
Figure 3 – Day 3 introduction and sessions (Co-Creative Workshop, IoT Business Ecosystem Mapping and Panel Management
As a result of the three-day training and workshops, the IoT-LSP partners and Smart City representatives were introduced to different end-user engagement tools & methods and trained to apply the End-User Engagement Toolkit, Interactive Flow-Diagram and Co-Creative Workshop method. Next to that, they also received training in terms of the Crowdsourcing and Survey Tools, Privacy Game and Participatory Sustainability models. The three developed use cases and conceptual solutions were presented to the municipality of Carouge and are ready to be adopted by the SynchroniCity project. The insights gathered from the session “End-user Engagement Toolkit & Interactive Flow-Diagram training” were used by U4IoT to improve these online support services.
Some of the sessions are available to be used as training materials on the U4IoT website in the form of e-courses and webinars.
This work was undertaken in the context of the U4IoT project – User Engagement for Large Scale Pilots in the Internet of Things (www.u4iot.eu). The research leading to these results has received funding from the European Commission’s H2020-ICT-2016-2017 Programme under grant agreement n° 732078.