Category Archives: U4IoT

U4IoT Workshops – IoT week Bilbao 2018

June 6th & 7th 2018

During the IoT Week 2018 in Bilbao, two U4IoT workshops were prepared and facilitated. Both workshops targeted the IoT Large-Scale Pilot (IoT-LSP) projects, who participated in the workshops, alongside other attendees of the IoT Week.

1. IoT Adoption Barriers – which, why and how?
Afternoon of June 6th 2018 –
Jonas Breuer (imec), Abdolrasoul Habibipour & Anna Ståhlbröst (LTU), Ines Vaittinen (ENoLL)

During this workshop nine participants were brought together, in order to discuss, validate and extend identified issues; and at the same time to discover other issues related to IoT implementations that we are not yet aware of. Moreover, the main barriers and/or enablers for end-users to adopt and use those IoT solutions in each of the five domains were discussed in greater detail.

A three-step process was followed to first, brainstorm about potential adoption barriers. Second, discuss and categorise the identified barriers and third, assess potential ways to tackle the barriers.

The aims of the workshop were to:

    • identify and discuss end-users adoption barriers related to IoT implementations,
    • map potential enablers for adoption,
    • foster discussion and knowledge sharing between the IoT-LSPs,
    • connect to other domain experts outside of the IoT-LSP Programme.  

The discussion that was facilitated by the stepwise methodology was lively, and interesting insights were shared and learned. The U4IoT project will use this data as a starting point for the work on adoption barriers in the coming year. 

2. End-User Engagement Tools & Support Services for LSP projects
Morning of June 7th 2018 –
Nathalie Stembert (SD), Katariina Malmberg (ENoLL), Cesco Reale (AS) Jonas Breuer (imec) and Abdolrasoul Habibipour (LTU)

The aim of this second workshop held during the IoT Week in Bilbao was to introduce the U4IoT online and offline end-user engagement methods & tools, and to provide a general idea on how to apply them in an IoT-LSP project. The workshop was attended by ten participants (including IoT-LSPs’ representatives and other IoT experts).

After introducing the U4IoT project, the workshop set off by exchanging end-user engagement experiences amongst the participant tables. First, participants wrote the name of the end-user engagement tools or methods they applied on post-its and stuck them on a flip-over sheet. Second, they exchanged their experiences and created a mind map around the post-its, mapping what went well and what could be done better. Third, they discussed and described the actions they undertook or would advise to others to improve the use of these end-user engagement tools & methods in IoT-LSP projects.

The results of each of the tables were exchanged and the actions to improve the application of end-user engagement tools & methods in IoT-LSP projects were discussed. The U4IoT experts present fostered the discussion and provided advice for each of the situations discussed.

After the discussion the U4IoT tools (End-User Engagement Toolkit, Crowdsourcing and Survey Tools, Co-Creative Workshops, Privacy Guidelines & Game and IoT Business Ecosystem Mapping) and the support services (Interactive Flow-Diagram, Expert Pool, e-Courses) on the U4IoT website, were presented and explained.

The last half-hour of the workshop had a more open character with a focus on the questions of the participants. The presented U4IoT end-user engagement tools & methods were showcased, accompanied by the relevant expert to provide an example on the use of the method or tool and to answer possible questions.

The workshop was open to everyone interested in the field and its participants gained insight in the U4IoT end-user engagement tools and support services for the LSP projects in the IoT-LSP programme. U4IoT experts were enabled to learn more about the end-user engagement experiences of the IoT-LSPs. Findings will amongst others be implemented in customised end-user engagement action plans for each of the five IoT-LSPs. 

Besides the workshops held during the IoT Week 2018 in Bilbao, U4IoT conducted interviews with representatives of each IoT-LSP project. Both the workshop and interview results were used to evaluate and further optimise the U4IoT tools and support services.

 

SynchroniCity Smart City Workshop Carouge 2018

May 22nd-24th 2018

In collaboration with SynchroniCity, the Smart City of Carouge and the University of Geneva, U4IoT organised a three-day (May 22nd-25th 2018) Smart City Workshop in Carouge, Switzerland. The objective of the event was to educate the participants and provide them with tools and methods to create services together with citizens. The challenges presented by the City of Carouge, a consortium partner of SynchroniCity and leading one of the reference zones in the project, were taken as a starting point to explain and demonstrate the possibilities offered by end-user engagement tools and methods.

During this event several U4IoT partners prepared and facilitated several activities. For each of the workshops, custom presentations were made and materials were translated into French, prepared and printed. Spread over the three days, a total of 30 participants attended the sessions, among which a number of SynchroniCity representatives. Underneath, each day of the event is briefly described:

1. Capacity building (Day 1)
22nd May – whole day 

On the first day of the event, participants were welcomed by Laurent Horvath (City of Carouge (SynchroniCity)). In the first session, they were introduced to the history of end-user engagement and co-creation in a Smart City context by Abdolrasoul Habibipour (LTU). As the day progressed, they learned about Case Studies and Business Validation (presented by Zsuzsanna Bodi (ENoLL)) by means of Living Labs and End-User Engagement in Business Innovation (Koen Vervoort (imec)). At the end of the day, the participants had more understanding on how engaging end-users in IoT projects can lead to more innovative ideas and can be used to create new business opportunities.

2. Capacity building (Day 2)
22nd May – whole day

In the morning of day 2, three sessions were organised. During the first session, led by Katariina Malmberg (ENoLL), Ines Vaittinen (ENoLL) and Nathalie Stembert (SD) the End-User Engagement Toolkit and Interactive Flow-Diagram were introduced. The participants were asked to write a short project scenario, on the basis of which they were requested to answer to the questions in the Interactive Flow-Diagram. Once they had completed this exercise for each of the three phases – Explore, Experiment, Evaluate (from End-User Engagement Toolkit) – a discussion was held concerning 1) the relevance of the outcome of the results and 2) the usability of the support services.

The second session, led by Christopher Hemmens (MI), sought to present and demonstrate the U4IoT Crowdsourcing and Survey Tools. With the IoT Lab application, which can be downloaded from the Google Play Store or App Store, end-users can remotely participate in your research projects. During the workshop a tutorial of the tools was provided. This tutorial is also available as an e-course on the U4IoT website. The third session, led by Cesco Reale (AS), presented the participants with information on Gamification in relation to end-user engagement. Moreover, the Privacy Game was introduced and played together with the participants.

In the afternoon of day 2, a Co-Creative Workshop training session was led by Nathalie Stembert (SD) with the aim to provide participants with more insight into the preparation and facilitation of such a workshop. The training started with a brief introduction on co-creation and why it is useful to co-create with stakeholders and end-users. The participants were split into four groups; participants with basic and more extensive end-user engagement knowledge were mixed. Different elements from the Co-Creative Workshop method were explained and four exercises were done together with the participants. The outcome of the exercises resulted in four use-cases (one per group) including detailed Stakeholder profiles. The last activity, a brainstorming exercise, resulted in several IoT ideas that could serve as solutions for the use cases. For the first challenge around renewable energy, several ideas were generated to: manage pricing of surplus energy during peaks and dips”, ideas for the second challenge around waste management, involved “bins with sensors and smart itineraries”, just as in the first challenge also the third challenge around mobility, involved peaks in electronic car charging, and ideas were generated to “balance these peaks out by means of IoT and behavioral changes”, the last challenge on the improvement of public participation resulted in “public screens to enable participation”. The created use cases and stakeholder profiles served as a starting point for the co-creative workshop held the next day on May 24th.

3. Co-creative workshops (Day 3)
24th May – whole day

On day 3, participants were brought together in the city hall of Carouge to co-create IoT solutions based on the challenges set by the City of Carouge. The challenges (road services, urban construction, mobility, water, waste, civic engagement, energy efficiency, renewable energy, etc.) that stood central during the workshop were introduced by Laurent Horvath (City of Carouge (SynchroniCity)). In groups of six people, participants continued with the three use cases and stakeholder profiles from the co-creative training that was held the day before. They were guided through the workshop steps by Nathalie Stembert (SD) and, after lunch, each group presented a theoretical concept in the form of an IoT service, interface or physical product. In the afternoon, during the second session (IoT Business Ecosystem Mapping) led by Jonas Breuer (imec) and third session (Panel Management) led by Koen Vervoort (imec), participants took the theoretical concepts developed over the day and addressed them from a business perspective and elaborated on future possibilities. During these sessions, the participants mapped the ecosystem necessary to implement and exploit these concepts.

As a result of the three-day training and workshops, the IoT-LSP partners and Smart City representatives were introduced to different end-user engagement tools & methods and trained to apply the End-User Engagement Toolkit, Interactive Flow-Diagram and Co-Creative Workshop method. Next to that, they also received training in terms of the Crowdsourcing and Survey Tools, Privacy Game and Participatory Sustainability models. The three developed use cases and conceptual solutions were presented to the municipality of Carouge and are ready to be adopted by the SynchroniCity project. The insights gathered from the session “End-user Engagement Toolkit & Interactive Flow-Diagram training” were used by U4IoT to improve these online support services.

Some of the sessions are available to be used as training materials on the U4IoT website in the form of e-courses and webinars.

MONICA plenary 2018 – Presentation, training & workshop on U4IoT End-user Engagement Tools and Support Services

Afternoon of May 15th 2018

On May 15th 2018, U4IoT partner Kai Zhang (Martel) gave a presentation (prepared by Nathalie Stembert (SD)) on the collection of tools and support services that U4IoT has made available to the IoT Large-Scale Pilot (IoT-LSP) projects, at the plenary meeting of MONICA in Leeds. The presentation and workshop had three goals:

  1. to provide MONICA, as one of the IoT-LSPs, an overview on all available U4IoT tools and services,
  2. to discuss specific support for the MONICA Hackathons from U4IoT,
  3. offer MONICA an experience of the online U4IoT tools & support services.

In total 12 Participants have been involved in the discussion, including the Coordinator, User engagement and Dissemination Lead, as well as the representative from the Hackathons.  

At the end of the presentation, the MONICA team has a better understanding of the available U4IoT tools and support services, and demonstrated interests in further discussion on specific support for the Hackathons.

ActivAge Plenary 2018 – Co-Creative Workshop Training

Afternoon of February 27th 2018

On February 27th 2018, a Co-Creative Workshop Methodology training was prepared and provided by U4IoT, during the ActivAge plenary in Valencia, Spain. The three hour training was customised according to the needs of the nine ActivAge deployment sites – located in Galicia, Valencia, Madrid, Region Emilia Romagna, Isère, Greece, Woquaz, Leeds and Finland.

The training was prepared and facilitated by Nathalie Stembert (SD), the role of co-facilitator was fulfilled by the ActivAge deployment site leaders as part of the training. A total of fourteen attendees participated in the training, among which the the deployments site leaders.

The objectives of the training were to provide ActivAge deployment site leaders with more in-depth information on how to make use of the Co-Creative Workshop Methodology and enable them to autonomously facilitate a workshop, in order to:

  1. compare and evaluate use cases (assess needs) of different deployment sites and find possible ‘gaps’ in use cases, knowledge or requirements.
  2. co-create new solutions to gain further understanding of the context and define new requirements during a second iterative cycle together with stakeholders and end-users.

At the beginning of the training, the tools and support services on the U4IoT website were introduced and upcoming U4IoT events were communicated. A general theoretical introduction to co-creation was provided, the program of the training and the first two phases (co-analysis and co-design) of the workshop were explained. After the introduction, the group was divided over two workshop tables. At each table, one participant was appointed to lead the table and was supported by means of a set with facilitation tips. The groups completed the two phases and presented their results to one another. The first group co-created a “smart door lock to enable a caregiver to open the door of the home of an elderly person in case of an emergency”. The second group co-created a “smart itinerary to create communities, understand preferences of elderly and arrange logistics, aiming to reduce loneliness amongst elderly”. After the presentations, the theory behind the last two phases of the workshop (co-evaluation and co-implementation) were explained, a question round was held and answers were provided. Finally, the attendees of the training were thanked for their participation.

Results U4IoT Co-Creative Workshops 2017

In 2017, several Co-Creative Workshops were facilitated by Coordination and Support Action (CSA), User Engagement for Large Scale Pilot Projects in the Internet of Things (U4IoT). During the IoT Week in Geneva, two workshops of four hours were held. These workshops provided the IoT-LSPs present with a hands-on introduction on Multi-Stakeholder Co-Creative Workshops. During the Open Living Lab Days (OLLD), two additional workshops, a World Café session with representatives from four IoT-LSPs and a Co-Creative Workshop focusing on Stakeholder profiles to support IoT-LSP SynchroniCity were also held. A summary of these workshops can be found below. A full description of the IoT week workshops can be found here, and more information on the workshops that were held during the OLLD can be found in the OLLD Debrief on the ENoLL ISSUU account.

IoT Week 2017 in Geneva – Hands on Introduction

The first workshop held on June 6th during the IoT Week 2017 in Geneva was centred around the topics of Smart Cities and Smart Health. Enabled by the Co-Creative Toolkit, the attendees of the workshop experienced a co-creative cycle of four phases. In these phases, they co-analysed, co-designed, co-evaluated and co-implemented two solutions informing the future design and development phases of the IoT-LSP projects SynchroniCity and ActivAge. For the topic of Smart Cities, a solution for the following design challenge was co-created: “How can delivery systems of small packages be optimised in order to reduce traffic and pollution in the city centre during rush hours?”. Simultaneously the Smart Health group co-created a service based on smart locks granting caregivers access to the homes of the elderly at predetermined times of day or in the case of an emergency.

The second workshop held on June 8th 2017 was centred around the topics of Smart Entertainment and Smart Agriculture, informing the future design and development phases of the IoT-LSP projects MONICA and IoF2020. For the topic of Smart Entertainment, a solution for the following design challenge was co-created: “How to create a safe environment on festivals organised in the city centre by means of IoT”. Simultaneously, the Smart Agriculture group co-created a peer-to-peer supermarket platform enabling consumers to review high-end products from local farmers and recommend products to their peers. Both workshops were closed with a discussion exploring the possibilities on how U4IoT could support these two IoT-LSPs to implement the Co-Creative Workshop Methodology within their projects and provide IoT-LSP partners with training to autonomously organise and facilitate Co-Creative Workshops.

Open Living Lab Days 2017 in Krakow – World Café and Stakeholder Profiles

On August 31st 2017, a World Café session was held to enable IoT-LSPs to exchange information on the topic of end-user engagement. Moreover, it provided an opportunity to gather relevant insights into the context of the different IoT-LSPs. The insights from the SynchroniCity table, one of the four IoT-LSP tables, were gathered and utilised to introduce the workshop on Stakeholder Profiles held on September 1st 2017. It also informed the use cases that were created during this same workshop.

In the workshop “Smart City Ecosystem Innovation by means of Stakeholder Profiles & Business Model Canvasses”, concise training on Stakeholder Profiles was provided. The Stakeholder Templates of the Co-Creative Workshop Methodology were utilised to explore Smart City solutions from a stakeholder and end-user perspective. The stakeholder profiles were co-created in four phases: Co-analysis, Co-design, Co-evaluation and Co-implementation phases. In these phases, the profiles were generated and role-played by the participants of the workshop. Based on the generated profiles, empathy was engendered in order to enable SynchroniCity partners to identify with the needs of the respective stakeholders and end-users of the solutions to create business models informing a Smart City IoT Ecosystem.

Insights generated during the workshop were beneficial for IoT-LSP partners from the SynchroniCity project as well as the city representatives of Eindhoven that attended the workshop. Two relevant use cases were developed. The question the first use case addressed was: “Can smart solutions get students save to their destinations?”. In the second use case, the question was: “Can IoT/big data be used to make the city centre more accessible?”. One of the use cases turned out to also be relevant in the context of other cities, providing a great opportunity to be used in Smart City Ecosystem development.